Rick Astley

Greatest hits

01 Keep your brand promise of great customer service and care

02 Meet your customers where they are

03 Provide seamless and consistent digital journeys for customers and agents

04 Empower agents to exceed customers' expectations

05 Easily manage a hybrid workforce

Hey customer - never gonna give you up, never gonna let you down, never gonna make you cry, never gonna say goodbye.
Delivering the perfect contact experience.

PUZZEL CLOUD CONTACT CENTRE

Tracklist

01 Advanced Agent Assist
02 AI Powered Knowledgebase
03 CRM integration
04 Dialler
05 Digital engagement
06 Quality Assurance
07 Real time voice analytics
08 Single Sign on
09 Switchboard
10 Survey
11 Text-to-speech for IVR audio
12 Voice bot
13 Voice transcriptions
14 Workforce management
15 6 months call recording storage

The artist

Your customers want fast, personalised service with a human touch. Rick Astley (aka Puzzel) blends people with technology to meet customers' needs on whichever channel they choose.

• 360 degree view of customer interactions

• Connected experience across voice, email, web chat, social and SMS

• Quick and easy to set up and scale

• Dozens of integrations available to tailor to your needs

• PCI compliant

Rick gives the best contact experience for every business, personalised to the customer's needs and putting knowledge straight into the agents hands, enabling true collaboration and query resolution every time